Privacy Policy

We collect information you provide directly, information collected automatically, and information from third parties. Specifically, we may collect:

• Contact information — your name, phone number, and email address.
• Tax-situation information — the approximate amount of tax debt you owe and other details you choose to share so a licensed tax professional can review your situation.
• Consent records — your consent to be contacted, including TCPA consent, and a TrustedForm certificate documenting your interaction with our forms.
• Call recordings — recordings or transcripts of calls between you and us or our partners, where permitted by law.
• Automatically collected data — device and usage data such as IP address, browser type, pages viewed, referring URLs, and similar analytics data, collected through cookies and similar technologies.
• Information from third parties — data from marketing partners, lead sources, and advertising platforms, including campaign and click identifiers.

We use the information we collect to:

• Connect you with one or more licensed tax professionals (such as Enrolled Agents, CPAs, or tax attorneys) who may be able to assist with your situation;
• Respond to your inquiries and provide customer support;
• Contact you by phone, text message, or email about your request;
• Operate, maintain, analyze, and improve the Services;
• Detect, prevent, and address fraud, abuse, and security issues; and
• Comply with legal obligations and enforce our agreements.

We may share your information with:

• Partner tax professionals and networks — so they can contact you and evaluate whether you may qualify for relief programs;
• Service providers — vendors that perform services on our behalf, such as hosting, analytics, communications, and consent verification;
• Legal and safety — authorities or other parties when required by law, subpoena, or legal process, or to protect rights, property, or safety; and
• Business transfers — a successor entity in connection with a merger, acquisition, financing, or sale of assets.

By submitting your phone number through our forms or by calling (800) 555-0199, you consent to receive calls and text messages from USA Tax Network, Novaura, and the licensed tax professionals we connect you with — including by automatic telephone dialing systems, artificial or prerecorded voices, and SMS — at the number you provide, regarding your tax situation. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency may vary. You may opt out of text messages at any time by replying STOP, and you may ask to be placed on our internal do not call list by contacting us using the details below.

Calls to and from USA Tax Network and our partners may be monitored or recorded for quality assurance, training, and compliance purposes, where permitted by applicable law. By continuing a call, you consent to such recording.

We and our service providers use cookies, pixels, and similar technologies to operate the Services, remember your preferences, measure performance, and support marketing. We use analytics tools to understand how visitors use our site, and we use TrustedForm (provided by ActiveProspect) to document consent. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

We retain your information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it in accordance with applicable law.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information — including the rights to access, correct, or delete it, to obtain a copy, and to opt out of certain processing such as targeted advertising or the “sale” or “sharing” of personal information. Residents of states including California, Colorado, Connecticut, Virginia, and Utah, among others, may have such rights under applicable state privacy laws. We do not discriminate against you for exercising these rights. To make a request, contact us using the information in the “Contact Us” section below; we may need to verify your identity before fulfilling your request.

We do not sell your personal information for money. Some information sharing with partners and advertising platforms may be considered a “sale” or “sharing” under certain state laws. You may opt out of such activity by contacting us using the details below.

The Services are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

The Services may contain links to websites or services we do not operate. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or wish to exercise your rights, contact Novaura:

• By mail: 470 James Street, STE 007, New Haven, CT 06513
• By email: support@novaura.io
• By phone: (800) 555-0199